Roles and permissions

Pontiq uses a permission system where roles are bundles of individual rights. For everyday work it is enough to know the four roles.

The four roles

Owner

Full control over the organization: plans and billing, connections, team, all orders and settings. Every lab has at least one owner.

Admin

Like owner, but without access to billing and plan management. Typical for lab management: manage the team, set up connections, maintain templates.

Technician

The daily workhorse: accept cases, work on orders, check off steps, generate documents, upload and download files. No access to team management, connections or billing.

Viewer

Read-only: view orders and production, change nothing. Useful for temporary staff, apprentices in their first weeks, or external partners with insight.

Overview

Action	Owner	Admin	Technician	Viewer
Read orders	Yes	Yes	Yes	Yes
Accept / edit cases	Yes	Yes	Yes	No
Generate documents	Yes	Yes	Yes	No
Manage templates	Yes	Yes	No	No
Manage connections	Yes	Yes	No	No
Manage team	Yes	Yes	No	No
Plan & billing	Yes	No	No	No

Enforced server-side

Permissions are always checked on the server — not just in the interface. Even technically savvy users cannot change data without the appropriate role.