Understanding the order pipeline

Every order in Pontiq has exactly one status. The pipeline is deliberately simple so it is clear at a glance where every case stands.

The five statuses

1. Inbox — The case has arrived (scanner cloud, upload or email) and awaits review. It is not an order yet.
2. Accepted — The lab has reviewed and taken over the case. Work type, material, shade and due date are recorded.
3. In production — The production steps are running. Progress is visible via the step list and the team board.
4. Completed — All steps are finished; documents (delivery note, declaration of conformity) can be generated.
5. Shipped — The work has left the lab. The order stays permanently findable in the archive.

Rejecting and cancelling

Not every case becomes an order: in the inbox you can reject cases (e.g. test submissions). Accepted orders can be cancelled — they remain traceable in the archive with a reason.

Realtime for the whole team

Status changes appear for all team members instantly, without reloading the page. If a colleague accepts a case, it disappears from your inbox — no duplicate work, no stale lists.

How your quota is counted

Your plan's monthly quota counts accepted cases of the calendar month. Rejected inbox cases do not count. Anything beyond the quota only continues as overage if you have actively enabled overage cases — see Overage cases & add-ons.